Legal
Terms of Use
Effective August 15, 2026
These Terms of Use form a binding agreement between you and NeighbourTask when you visit, create an account, post a task, submit a quote or inquiry, send a message, or otherwise use the NeighbourTask website and services (the “Platform”).
1. Accepting these Terms
By using the Platform, you confirm that you have read and agree to these Terms and acknowledge our Privacy Policy. If you use the Platform for a business or other organization, you confirm that you have authority to bind it. If you do not agree, do not use the Platform.
2. Eligibility and accounts
You must be at least 18 years old and legally able to enter contracts. You must provide accurate, current information, keep your login credentials confidential, and promptly update information that changes. You are responsible for activity under your account unless you notify us promptly of unauthorized access. One person may not create misleading, duplicate, or impersonating accounts.
We may require email confirmation, identity or qualification information, or other reasonable checks before enabling features. A check or badge is limited to the information reviewed at that time and is not an endorsement, warranty, background check, or guarantee of identity, skill, safety, insurance, or future conduct.
3. How the marketplace works
“Posters” publish tasks or seek services. “Workers” offer or provide services. A user may act in both roles. NeighbourTask supplies listing, discovery, quoting, messaging, review, reporting, and support tools. NeighbourTask is not a party to the contract between a poster and worker and is not an employer, employment agency, temporary help agency, contractor, agent, partner, joint venturer, insurer, broker, or fiduciary of any user.
Users independently decide whether to post, quote, accept, schedule, perform, cancel, or pay for work. NeighbourTask does not set mandatory rates, select workers for posters, control how work is performed, provide tools, or supervise a worksite. Platform search order, recommendations, status labels, and profile information are aids only and should not replace your own assessment.
4. Agreements between users
The poster and worker are responsible for agreeing in writing on the scope, price, taxes, materials, timing, access, cancellation terms, warranties, and payment method before work begins. Each user is responsible for checking the other party’s identity, reputation, qualifications, insurance, and ability to perform or pay.
Workers are responsible for accurate quotes and for any consumer disclosures, written agreements, receipts, warranties, or other obligations that apply to the services they supply. Posters are responsible for giving accurate task and site information, disclosing known hazards, providing lawful access, and paying amounts they agree to pay. Nothing in these Terms limits rights or remedies that cannot legally be waived, including applicable consumer protection rights.
5. Safety, regulated work, and legal compliance
You are responsible for following all laws and rules that apply to you and the work, including requirements concerning taxes, business registration, employment status, occupational health and safety, workplace insurance or WSIB, licences, permits, building codes, trade certification, accessibility, and consumer protection.
Do not offer, request, or perform work that legally requires a licence, certificate, permit, insurance, or other authorization unless the responsible person has it and it is valid for that work. Stop work if conditions are unsafe or materially different from the posting. For urgent danger, contact emergency services; Platform reporting is not an emergency service.
6. Content and acceptable use
You retain ownership of text, photos, documents, reviews, messages, and other material you submit (“User Content”). You grant NeighbourTask a non-exclusive, worldwide, royalty-free licence to host, copy, process, format, display, and transmit User Content only as reasonably needed to operate, secure, improve, and promote the Platform. Public content may remain visible until removed or archived in accordance with Platform features and our retention obligations.
You confirm that you have the rights and permissions needed to submit User Content and that it is accurate and lawful. You must not use the Platform to:
- request, offer, facilitate, or promote illegal, dangerous, exploitative, or fraudulent activity;
- misrepresent identity, qualifications, insurance, experience, price, availability, or the nature of a task;
- post discriminatory, threatening, harassing, abusive, defamatory, sexually exploitative, or privacy-invasive content;
- upload malware, scrape the Platform, bypass access controls, interfere with service operation, or test security without written permission;
- send spam, harvest contact details, manipulate reviews, evade enforcement, or use another person’s personal information without authority; or
- upload passwords, payment-card credentials, unnecessary identity documents, or information you are not authorized to disclose.
7. Messages, reviews, and reports
Platform messages and email replies may be stored as part of the relevant task or support conversation. Users must communicate honestly and professionally. Reviews must reflect a genuine experience and may not be bought, coerced, retaliatory, or manipulated. We may remove or restrict content, preserve evidence, warn users, limit features, suspend accounts, or refer matters to authorities where we reasonably believe this is necessary to enforce these Terms, protect users, comply with law, or secure the Platform.
We may investigate reports and disputes, but we are not required to mediate, decide, collect, refund, or enforce agreements between users. Any assistance we provide does not make us a party to the underlying transaction.
8. Payments and taxes
NeighbourTask does not collect, process, hold, release, or guarantee payments between marketplace users. Those users select and use an agreed external payment method at their own risk. Do not treat any Platform status, message, record, or uploaded payment evidence as confirmation that marketplace funds are valid, irrevocable, or available.
Where enabled, NeighbourTask may sell its own direct Platform products through Stripe: a clearly labelled Featured Job Listing for one open job for three days and a recurring Pro business plan. These products are not worker ranking, profile boosts, marketplace transaction fees, escrow, payouts, or payment processing between users. Prices, billing cadence, taxes, renewal, cancellation, and any refund rights are shown at checkout; Stripe may provide the payment and billing-management interface. A signed server webhook, rather than a browser redirect, controls activation. A verified refund or chargeback revokes the affected direct product, and closing a chargeback does not automatically reinstate it.
Each user is responsible for invoices, records, reporting, deductions, remittances, and taxes that apply to them. Direct Platform purchases do not change the parties’ independent marketplace obligations or non-waivable statutory rights.
9. Platform ownership
NeighbourTask and its licensors own the Platform software, design, branding, and content other than User Content. Subject to these Terms, we grant you a limited, revocable, non-transferable right to use the Platform for its intended marketplace purposes. No right is granted to copy, resell, reverse engineer, or commercially exploit the Platform except where applicable law does not permit that restriction.
10. Availability and third-party services
We may maintain, change, suspend, or discontinue features, and the Platform may occasionally be unavailable or contain errors. The Platform may rely on or link to third-party services, such as hosting, email, fonts, or software-delivery networks. Those services are governed by their own terms and practices. We are not responsible for a third party merely because the Platform links to or interoperates with it.
11. Disclaimers
To the maximum extent permitted by law, the Platform is provided “as is” and “as available.” NeighbourTask does not guarantee that listings, profiles, quotes, verification information, reviews, recommendations, messages, users, work, payments, or outcomes are accurate, complete, safe, lawful, available, or suitable for a particular purpose. You are responsible for your own judgment, due diligence, backups, safety planning, and agreements.
Some jurisdictions do not allow certain exclusions. Nothing in these Terms excludes an express warranty we make to you or any statutory condition, warranty, right, or remedy that cannot lawfully be excluded.
12. Limits on liability
To the maximum extent permitted by law, NeighbourTask and its directors, officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for lost profits, data, opportunity, reputation, or anticipated savings arising from the Platform or an agreement between users.
To the maximum extent permitted by law, our total liability for all claims relating to the Platform will not exceed the greater of (a) the amount you paid directly to NeighbourTask in the 12 months before the event giving rise to the claim and (b) CAD $100. These limits do not apply to liability that cannot legally be limited, including liability arising from our fraud or wilful misconduct.
13. Your responsibility for claims
To the extent permitted by law, you will indemnify and hold NeighbourTask harmless from third-party claims, losses, and reasonable costs arising from your User Content, your work or agreement with another user, your breach of these Terms, or your violation of another person’s rights or applicable law. This obligation does not apply to the extent a claim was caused by NeighbourTask’s own unlawful conduct.
14. Suspension and termination
You may stop using the Platform at any time and may request account closure through support. We may restrict or suspend access immediately where reasonably necessary for safety, security, suspected fraud, legal compliance, non-payment of a future Platform fee, or a material or repeated breach of these Terms. Where practical and lawful, we will give notice and an opportunity to respond.
Provisions that by their nature should survive termination—including ownership, disclaimers, liability limits, indemnity, dispute terms, and required record retention—will survive.
15. Changes to these Terms
We may update these Terms as the Platform or law changes. We will post the revised Terms with a new effective date and, when a change is material, provide reasonable notice in the Platform or by email. We may ask you to accept revised Terms before continuing to use affected features. Changes do not apply retroactively unless the law requires it or you expressly agree.
16. Governing law and disputes
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to any right you have to bring a claim elsewhere under applicable law, disputes with NeighbourTask may be brought in the courts of Ontario. Nothing in these Terms prevents either party from seeking urgent injunctive relief or prevents a consumer from exercising a non-waivable right, including the right to participate in a class proceeding where protected by law.
17. General terms
If a provision is unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions will continue. Our delay in enforcing a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them as part of a reorganization, financing, or transfer of the Platform, subject to applicable law. These Terms, the Privacy Policy, and any feature-specific terms shown to you are the entire agreement between you and NeighbourTask concerning the Platform.
18. Contact
Questions about these Terms may be sent to info@neighbourtask.com. Please include “Terms question” in the subject line and do not send passwords, payment credentials, or identity documents by ordinary email.